Financial Aid Office Procedures During Level 3 national lockdown

During Level 3 national lockdown, the Financial Aid office will not conduct physical consultations. However, to ensure continuity of services to students, the below contacts are available for email consultations with a clear subject line:

• NSFAS related enquiries – patricia.mashau@univen.ac.za
  1. Outstanding allowances (1^st confirm your funding status and attach it on the email);
  2. N+ appeals (list has been shared with the SRC of both approved and rejected). Those who were rejected due to outstanding documents, such documents must be sent to Amukelani.Mabasa@univen.ac.za asap for NSFAS to action);
  3. DSU Conversions (ensure requested annexures are submitted to Owen.Sirwali@Univen.ac.za);
  4. Funding (attach screenshot of your funding status on the email);
  5. Please note that we cannot unblock you if your funder has not settled your balance for Certificates. 

• Banking details updates – Ndateni.makhema@univen.ac.za or Phumudzo.tshikalange@univen.ac.za
  1. Complete the attached banking forms and email them;
  2. Attach a bank stamped bank statement not older than 3 months, as well as your ID copy;
  3. Emails without documentation will be ignored. 

• SETA related enquiries – Azwianewi.marindili@univen.ac.za
  1. All funding enquiries;
  2. Intelli Allowances;
  3. Unblocking of funded students for academic records funded by SETA

• Private sponsors related enquiries – Tshisikhawe.Masotsha@univen.ac.za
  1. All funding enquiries;
  2. Intelli Allowances;
  3. Unblocking of funded students for academic records funded by private sponsors 

• Historical Debt declaration (AODs) – students who had NSFAS in their academic career are reminded to complete the AOD forms and submit them electronically to Ndateni.makhema@univen.ac.za / Phumudzo.tshikalange@univen.ac.za. The forms are available on the intranet.

CRITERIA FOR SUBMISSION OF HISTORIC DEBT CLAIMS

The following criteria and rules should be applied when submitting your claims to NSFAS for payment consideration:

1. Continuing or returning NSFAS qualifying students who were registered in the 2018 academic year, including first-time cap funded students registered in 2019 and beyond who qualified for HD funding as of that academic year only;
2. The amounts claimed are exclusive of interest, penalties and non-academic fees, i.e. club fees;
3. The claim excludes all amounts claimed in other categories, i.e. DHET GAP Funding;
4. The student was funded under DHET cap funding;
5. The student has signed the DHET/ university’s Acknowledgement of Debt form (AOD);
6. The student debt currently reflects on the student’s fee account;
7. The student has signed a LAF/ SOP/ NBA;
8. The student has met the progression criteria for all the years claimed for;
9. The student registered for a NSFAS funded programme;
10. The periods claimed for were within the N+2 rule (minimum duration of a funded programme plus an additional two years for the approved programme only) (N+3 for disabled students).

Mr Amukelani Mabasa Amukelani.mabasa@univen.ac.za can be copied on all correspondences and can be reached on 015 962 8245 to escalate matters. No Direct messages, WhatsApps or phone calls to individual’s cellphones will be entertained.

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